πŸ“ Level 5, ACC House, Apia, Samoa
☎ (685) 23100
πŸ•’ Mon–Fri: 9:00am–5:00pm

FAQ

How to make
A claim?

The employer is required to report the accident to ACC within 5 days after the accident. However, we also strongly advised the victim or his/her representative to contact the employer and ACC Office urgently should an accident happen. Provided that all relevant documents completed, compensation for injury victim can be settled within 3 days.

In the case of death of a worker, the employer is required to report the accident to ACC within 5 days after the accident. ACC strongly advised representative(s) of a decease victim to report accident to the employer and ACC as soon as possible. Compensation for fatal claims may be settled within 3 weeks provided that all relevant document are in placed.

Confirmation from the Ministry of Police of a motor vehicle or sea-going vessel accident is needed. Normally when such an accident is known to Police, they will report directly to ACC 5 days of the accident. ACC strongly advised victims or their representatives to contact our Office as soon as possible.

Fishing Alias claims can only be processed upon receiving a death certificate issued by the Ministry of Justice and Court Administration upon completion of their investigation into the cause of death of a victim

No claim for conpensation shall be consider by the corporation unless the claim is made within ten years from the date of the accidents causing injury or death.

Confirmation of Injuries

A medical certificate is required from the attending medical doctor stating what the injuries were and the duration of the victim’s incapacity

Confirmation of Death

This requires a Certificate of Cause of Death from the doctor who attended to the victim or a Death Certificate from the Ministry of Justice and Court Administration.

Confirmation from the employer

The employer is required to confirm and send a report to ACC bout the worker’s accident within 5 days of the accident.

Confirmation from Police

The Ministry of Police is required to report to ACC a motor vehicle accident or sea-going vessel accident within 5 days of the accident.

Other documents may include:

Marriage certificate of parents of the deceased
Birth certificate of claimant where the claimant is a dependant of the deceased

Methods currently employ for delivery of Compensation to victims includes:

Victims and/or dependant (as mention in the ACC Act) may uplift cheques from ACC Office during working hours;

ACC Officers can also assist for delivery of cheques to victims and/or dependants in rural villages and Savaii

Provided that victims access to bank accounts, ACC may deposit payments to commercial banks of their choice.

Claim Process

Make a Claim in 4 Steps

01

Report Injury

Notify employer, ACC or Police.

02

Medical Certificate

Get treatment and certificate.

03

Contact ACC

Confirm your claim is registered.

04

ACC Decision

ACC advises claim outcome.

Claims are assessed within 5 days unless additional information is required.
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