Supporting accident victims through medical rehabilitation, artificial aids, vocational support and long-term recovery assistance.
ACC provides rehabilitation support to help accident victims recover, improve their quality of life and return to independence where possible.
Referral of accident victims for medical rehabilitation to help facilitate and speed up the injury healing process.
Referral of victims with possible permanent disabilities for assessment to ensure timely rehabilitation treatment and support.
Procurement, stocking and supply of artificial aids and prosthesis for victims with permanent disabilities.
Negotiation and support for accident victims under long-term rehabilitation who need suitable employment placement.
Regular visitations of victims under long-term rehabilitation to check further needs and repair or replace artificial aids.
Ensuring accident victims receive appropriate, timely and continuous rehabilitation support based on their needs.
You can help us improve our services by giving feedback. Good customer service involves respectful interpersonal interactions, adequate information and timely quality services.
We prefer that you notify us beforehand or make appointments when arranging for our services, and that you respect our staff as they work to serve you.
You are encouraged to inform us if you feel that we are not upholding our values, principles and service standards.
ACC is committed to providing timely and acceptable services, fairness, courtesy and respect to all customers and clients.
Customers are expected to be courteous and respectful to our officers, provide timely and accurate information, and refrain from seeking preferential treatment.
Any person who is dissatisfied with our services may lodge a complaint either verbally or in writing. The Corporation will try to resolve the complaint as soon as possible and advise the complainant accordingly.
The General Manager
Accident Compensation Corporation
P.O. Box 3700
Level 5, ACC House
Apia, Samoa
Telephone: +685 23100
Email: rita.matafeo@acc.gov.ws