Safety Promotion and Rehabilitation

Mandated Core Function:

The Safety Promotion and Rehabilitation Division is mandated to provide for the general public’s safety,  the prevention of accidents and a well-coordinated and vigorous program for medical and vocational rehabilitation of people who become incapacitated as a result of personal injury by accident covered under the accident compensation scheme.

Our Aim:

In terms of safety promotion, our aim is to reduce the incidence and severity of personal injury accidents and the resultant costs through compensations; and to develop a safety culture amongst our population in the areas of accidents covered under the compensation scheme.

With regards to rehabilitation, our aim is to facilitate and speed up the injury healing process for early return of accident victims to their pre-accident condition and keep to the minimum the number of victims suffering from permanent disabilities.

Our Work:

  1. a)    Safety Promotion:
  • Collection and reporting of safety driven data whenever an accident takes place.
  • Investigation and promotion of safety in the use of specified conveyance, at the workplace and other environmental settings.
  • Research into ways to reduce the number and severity of accidents, personal injuries and incidence of occupational diseases.
  • Sponsoring and/or funding safety efforts by other relevant stakeholders.
  • Initiate, conduct and assist in facilitating safety workshops and seminars.
  1. b)    Rehabilitation
  • Referral of all accident victims for medical rehabilitation to facilitate and speed up the injury healing process.
  • Referral of accident victims with likelihood of permanent disabilities for assessment to determine and ensure appropriate and timely provision of rehabilitation treatment and/or artificial aids needed.
  • Procure, stock and supply artificial aids/prosthesis for rehabilitation of victims with permanent disabilities.
  • Negotiate and provide vocational rehabilitation for accident victims under long term rehabilitation, who need proper assessment for placement in appropriate employment suited to their disabilities.
  • Regular visitations of victims under long term rehabilitation for follow-ups of any further rehabilitation needs, and repair or replacement of artificial aids already provided.

Improving our Services:

You can help us improve our services by giving feedback. We are aware that good customer service involved good interpersonal interactions, adequate provision of information and availability of timely and quality services.

We prefer that you notify us beforehand (or make appointments) when arranging for our services and that you respect our staff as they work to serve you. You are encouraged to inform us if you feel that we are not upholding our values, principles and standards in serving you.

Our obligations to our customers/clients include provision of timely and acceptable services; fairness; courtesy and respect for all our customers.

We expect our customers to be courteous and respectful to our officers; provide timely and accurate information on request and refrain from seeking preferential treatment.

Procedure if dissatisfied with our Services:

Any person who is dissatisfied with our services is asked to lodge a complaint with the address given below. Such complaint can be lodged either verbally or in writing. The Corporation will try to resolve such complaint as soon as possible and advise the complainant accordingly.

The General Manager
Accident Compensation Corporation
P.O. Box 3700
Level 5, ACC House

Telephone: +685 23100
Fax:    +685 23912